FAQs

Online Printing System is a prepress process that bridges the gap between online digital content and commercial print production. The process allows a print house, a client or a graphic designer to create, edit, and approve computer-based online templates during the prepress phase. This process increasingly calls for a Portable Document Format (PDF) workflow environment with output provided by digital printing. We also provided professional graphic design services, please email your request to support@print2go.com and we will contact you regarding charges.

This solution will make your company run more efficiently and profitably by streamlining your business processes, maximizing your resources and eliminating redundant operations.

The site currently supports eight major and popular print products as listed. We are shortly going to introduce more products like logos/mailing labels, vinyl stickers, catalogs, banners, calendars, door hangers and raised ink cards.

There are three options for designing and customizing a product. Click a product on the left-hand panel and choose one of the options.

1. Custom Design: lets you customize the products. Click it to open the design studio and use multiple tools to create your own design.

2. Upload Design: using this option, you can upload your own JPG, JPEG, GIF, PNG, EPS, AI, PDF and PSD images.

3. Print2Go Design Service

The type of paper used for difference purposes is expressed in weight. In the countries following the European system, it is grammes per square metre (gsm or g/m² or simply g) and in the US system it is Pound (lb).

The paper used for writing/printing (letterheads and such stationery) is generally between 60 to 120 gsm (20 to 70 lb) and is called the paper or text stock. Anything heavier than this is considered the card stock, i.e. the paper used for business cards, postcards, greeting cards, etc.

Coated papers are available in two finishes – glossy (shiny and smooth) and matt (flat and uncoated). 

Our system supports RGB (red, green, blue) for producing digital prints. We have accurately mapped color pallet to match RGB to CMYK (cyan, magenta, yellow, key) to ensure proper 4-color printing.

300 dpi (dots per inch) is the resolution of the output PDF file.

We use advance digital press, which provides the highest quality of print material for both text and images.

No, the price list indicates basic prices of products against the speculative quantities. The prices are calculated with regard to the most basic paper/card types, sizes and single side printing. As you know, the final printing cost depends on many parameters: paper/card weights or thickness (GSM/Pt), glossy or matt finish, 2 or 4 colors, square or rounded corners, single or double side printing, quantity, destination shipping charges and the mode of transport. Please use the indicative prices for calculating the basic cost. Once you place the order using the above parameters, we will quickly mail you the final, exact cost. Price may be different netween the Online order and in- store order.  In-store order are usually ready same day or next day if order is plased before 12 noon. Online order usally take 5 business days if order is plased before 2pm. This do not include shipping time. 

• No Return, No Refund Policies for Passport Photo, Visa Photo, or any kind of ID Photos.
• If your photos are rejected, please present rejection notice for re-take your photos
• No Return, No Refund for Digital photos, e-visa photos, e-passport photos, PR photos, Custom size ID's photo, OCI photos, OCI package, Newborn / Infant photos.
• No Return, No Refund on Family & Portrait Photos.

At Print2Go, we take pride in delivering high-quality print and design solutions. If you are not satisfied with your order, please review our refund or return policy below.

Print2Go is a print-on-demand company, which means that all products are unique and produced only once they are ordered. This also means that refunds, returns and exchanges are not supported. All sales are final. We do not accept returns or provide refunds.

1. Eligibility for Refunds

We offer refunds under the following conditions:

• The product received is defective, damaged, or does not match the approved design.
• A cancellation request is made before the production process begins.
• Errors caused by us, such as printing defects or incorrect specifications, will be eligible for a full or partial refund.
• Approved refunds will be processed within 5 business days and credited to the original payment method.

2. Non-Refundable Items

Refunds will not be issued for:

• Orders with customer-approved designs that contain errors (e.g., typos, incorrect colours, quantity, wrong size or layout issues).
• Custom or personalized items that have been printed or produced.
• Products are damaged due to improper handling after delivery.
• Change-of-mind returns after production has started.

3. Order Cancellations

• Orders cancelled before production begins are eligible for a full refund.
• If an order is cancelled after production has started, a partial refund may be provided based on the work completed, which depends on the job specification.